Frequently Asked Questions
General FAQ
Q: Am I a member once I have created an account online
A: Yes. Creating an account online allows you to place orders on Millenstationery.com.sg and check on your order details. Millen membership allows you to earn and redeem points for online store purchases and enjoy member only promotions and events.
Q: How do I manage my account ?
A: Please login to your account. You can click on the account on the top right corner to access "My Account". At "My Account", you may update your account details (such as profile, password, shipping address), or check on your order history and reward points.
Q: How do I register?
A: You can register with these following steps:-
- Click on the Register / Login Icon on the top right corner, and select Register.
- Fill up the mandatory details and click 'Proceed'.
- A confirmation email will be sent. Click into the email link to login and once done, you are ready to start your first online purchase!
Q: I have problems logging into my account
A: Make sure that you are login in using the same email and password that you have registered with
- If you have lost or forgotten your password, click on 'forget password' and you will be directed to a reset password page.
- If you are still facing problems logging in to your account, our customer service staff is always here to assist. You can contact us via 'Contact Us' on our website, or email us at millenstationerysupplier@gmail.com / milen@singnet.com.sg and we will assist you as soon as possible !
We accept payment method:
- PayNow
- Bank Transfer
- Cheque on delivery (For existing clients and credit term customers)
- Credit Card (Only for website purchase)
- Credit Terms (For approved customers)
For Credit Terms, please download and complete the customer creation application form. Email the filled form along with your company's ACRA profile to us. Kindly allow 3 - 4 working days for our review. We will contact you via phone or email once the application is approved.
If your first order is urgent, we recommend using other payment methods initially. Please note that we issue credit terms exclusively to businesses, not to individuals purchasing for personal use.
Q: If I place an order from the E-store but have not received my order, can I change or cancel my order via the Internet?
A: Sorry, we are unable to change or cancel your order online. If you would like to change or cancel your order, please call customer service hotline 62735026 (Mondays – Fridays, 9am to 6pm, except public holidays) and our customer service officer would be glad to help with your request if the order has not been processed.
What is PayNow?
PayNow is a peer-to-peer funds transfer service available to retail customers of nine participating banks in Singapore – Bank of China, Citibank Singapore Limited, DBS Bank/POSB, HSBC, Industrial and Commercial Bank of China Limited, Maybank, OCBC Bank, Standard Chartered Bank, and UOB. (Source)
PayNow Terms and Conditions:-
Make payment for your order instantly by keying in our PayNow UEN number 27021800M
Proof of payment is required for manual verification by a member of our team before 9AM the next working day in order for your order to be processed.
Orders will not be processed without confirmation of payment and will be cancelled within 24 hours if such proof is not received.
Q: Can I collect my order from the store?
A: Yes. Self-collection is available from our Store at 1091 Lower Delta Road, #03-07, Singapore 169202 . Upon checkout, please select the "self-collection" option under delivery. Our Sales personnel will contact you once this is ready for Self-collection.
Q: Can I track the progress of my order?
A: You would be able to track the progress of your order when you login to the website. This is available under Status at "My Order History". In addition, you would also receive an email confirmation of your orders and progress.
Q: Do you deliver to any location within Singapore?
A: We provide Island wide delivery. Flat delivery fee per trip applies for delivery to Jurong Islands ($70) / Airport ($50) / Sentosa ($20).
Millen Stationery only delivers within Singapore. For any other queries, please contact us at millenstationery@gmail.com
Q: How long is the delivery period
A: Once the products are packed, we would schedule the next available delivery time slot for your products.
In general we dispatched within 3 to 4 working days. Please bear in mind these are approximations and during busy periods or unforeseen circumstances, delivery may be slightly longer.
This delivery lead time does not apply to made-to-order and special-order products and services.
Q: Is there a collection period if I select "click and collect" as my preferred delivery method
A: Upon selection of "Collect from store", our sales personnel will contact you once the product is ready for Self-collection. This would be within 3 days of the purchase. Self-collection is available from our Store at 1091 Lower Delta Road, #03-07, Singapore 169202 .
Q: Can I still change to a different collection method
A: Yes, however please inform us within 1 working day should you wish to change the collection method. Standard charges will apply for delivery (See Delivery charge)
Q: Is there any delivery charge?
A: We will deliver to the address stated as delivery address upon your check out. We deliver for free as long as the purchased amount after GST is at least S$129.60 (S$120.00 before GST). Otherwise the following apply:
| Purchased Amount (Excluding GST) | Delivery Charges (Excluding GST) |
| Small Parcel Delivery | Below 5kg | $5.00 |
| $0.00 to $99.99 | $12.00 |
| $100.00 to $119.99 | $10.00 |
| $120 & above | Free of Charge |
NOTE: ‘NO LIFT’ CHARGE
Additional delivery charges may apply for delivery locations with NO LIFTS . If your delivery location does not have abt lift access, please indicate this in the Remarks section upon checkout.
For delivery to Jurong Islands ($70) / Airport ($50) / Sentosa ($20), there is a flat delivery fee per trip.
Millen Stationery only delivers within Singapore. For any other queries, please contact us at millenstationery@gmail.com
Q: What are the available delivery options?
A: You would be able to select Delivery to your shipping address, or Self collection at the Store.
Q: Why did i not receive free delivery at checkout even after I meet the minimum spend?
A: If you have troubles with your purchase process, please reach out to our team at Millen Stationery Supplier. We are available via email millenstationery@gmail.com, phone @+65 6273 5026 or Whatsapp @+65 8683 5030.
Q: Will I be notified upon delivery (for Home Delivery) or when my order is ready for collection (Self Collect)
A: Prior to delivery, we would contact you (Phone / Email) to schedule the delivery. In regards to Self Collection, we will notify you once your purchase is ready for self collection at the store.
Millen Stationery provides Concierge Solution for your sourcing needs.
Its sometimes easy to get lost in the huge array of products. Where do I source, how do I buy and when can I get everything. Send us your list and let us be your personalized shopper. Simply reach out to your dedicated account managers or drop us a line at +65 62735026 or at millenstationerysupplier@gmail.com. Let us do the sourcing for you.
Return & Exchange Policies
Applicable for both Online and Offline Sales
You are strongly advised to check your products upon receipt of them immediately
All Items (Except Toners, Cartridges and Special Order Items)
- For items that are faulty or delivery erroneously, Millen Stationery will exchange the item. Please allow 7 working days for us to arrange the exchange items.
If the product is wrongly ordered,
Millen Stationery Supplier shall use its best efforts to ensure that orders are correctly fulfilled. Should there be any discrepancy, please notify us either by e-mail at Milen@singnet.com.sg or call Millen hotline at 62735026 (Monday to Friday - 09:00-18:00 Excluding Public Holidays).
- Exchanges can only be done for purchases made in the last 7 working days (Excluding Sat, Sun and Public Holidays).
- Exchanges can either done on a 1-to-1 basis (for same value items), or you can top up for a higher value product. We can alternatively issue a credit note for the item upon return. Please note that we do not provide cash refunds. All refunds would only be in terms of credit note for your next purchase.
- If you need to urgently exchange the product, you can arrange to come by our office. Please call to make arrangements before coming down. Alternatively, we can arrange to swap the items during your next order. If you are unable to make a trip to our office or do not have any additional new orders, we can arrange to travel to your location for the return / exchange with a delivery charge of $10.70 per trip.
- Upon informing us of the requirement for the return / exchange (within 7 days of purchase), the return / exchange should occur within 30 days of your purchase. After the 30 days, we would not able to accomodate returns / exchanges.
- Millen Stationery reserves the right to void the exchange if the items have been used. Please note that once goods are opened, they cannot be returned or exchanged.
- Goods are only exchangeable if returned iin the same condition has it has been delivered (in original packaging with all accessories).
- Special Ordered Items CANNOT be exchanged or returned.
- Subject to stock availability, all replacements of Products shall be effected in the shortest time possible.
- Once orders are being submitted, and a change is required, please notified us directly via phone call or email. No changes would be accommodated if the order has been processed.
- At Millen Stationery Online , our Sales Team are always available should you have any general or product enquiries. We aim to make the website as comprehensive and informative as possible. If however you have any queries of any specific product, or if you feel that there should be additional information that is required, please do not hesitate to call or email us to clarify the details before you complete your online purchase.
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For our Online client, if you have any queries or require clarifications on any products, you can send For Online Customers, when in need of clarification on any products, you can choose to "Enquire Now" at the specific Product inner page or simple send us an Enquiry via "Contact Us".
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We appreciate our customer's cooperation to check all the orders before the completion of the purchase.
We regret to inform that we cannot accept any faulty toners and cartridges on customer’s behalf. Customers have to return unit to respective customer service centre as follows:
HP Customer Care Centres
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438A Alexandra Road, Alexandra Technopark Blk A (Lift Lobby 2) #02-08 Singapore 1199667 (Opposite River Valley High )
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Toll Free: 1800 2725333
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Hotline: 6272 5300
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Fax: 6273 1146
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Benon Industries 1 Rocher Canal Road #06-75 Sim Lim Square Singapore 188504
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Tel: 6334 7055
Canon Customer Care Centre
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1 Fusionopolis Place #02-20 Galaxis (West Lobby) Singapore 138522
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Tel: 6799 8686
Brother Customer Care Centre
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10 Eunos Road 8 #14-01/02 Singapore Post Centre Singapore 408600
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1800-276-8437 (1800-BROTHER)
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Tel: 6538-3998
Membership and Loyalty Programme
Q: How do i sign up for being a member of MMC (Millen Miles Club)
A: When you sign up on our website, you are automatically enrolled as a member of Millen Miles Club.
Q: What do I enjoy as a MMC (Millen Miles Club) ?
A: With every $2.00 spent on our website, you will earn 1 point. You can then redeem these points for store credits. Every 200 points will earn you $1.00 of store credit. The calculation of points earned is based on total purchase price (before GST and delivery charges).
- Points can only be earned through our online store.
- Points earned cannot be exchanged to cash
- Points earned are strictly non transferrable
- Points are only available if you have an online account with us (Refer to General FAQ for steps on account creation).
Q: Is there an expiry date on the points earned?
A: No. There is no expiry date on the points earned
Q: How can I know the amount of points that I have accumulated?
A: You can view the points under "Your Reward Points" in your account.
Q: For Credit term clients, what happens to my MMC points if I do not pay for purchases on time.
A: Reward points will only be available upon full payment.
Q: What would happen to the points if I return / exchange my purchases.
A: You would not be awarded the reward points for returned products.
Delivery
We will deliver to the address stated as delivery address upon your check out. We deliver for free as long as the purchased amount after GST is at least S$129.60 (S$120.00 before GST). Otherwise the following apply:
| Purchased Amount (Excluding GST) | Delivery Charges (Excluding GST) |
| Small Parcel Delivery | Below 5kg | $5.00 |
| $0.00 to $99.99 | $12.00 |
| $100.00 to $119.99 | $10.00 |
| $120 & above | Free of Charge |
NOTE: ‘NO LIFT’ CHARGE
Additional delivery charges may apply for delivery locations with NO LIFTS . If your delivery location does not have abt lift access, please indicate this in the Remarks section upon checkout.
For delivery to Jurong Islands ($70) / Sentosa ($20) / Airport ($50), there is a flat delivery fee per trip.
Millen Stationery only delivers within Singapore. For any other queries, please contact us at millenstationery@gmail.com
