Return & Exchange
Applicable for both Online and Offline Sales
You are strongly advised to check your products upon receipt of them immediately
All Items (Except Toners, Cartridges, Equipments and Special Order Items)
- For items that are faulty or delivery erroneously, Millen Stationery will exchange the item. Please allow 7 working days for us to arrange the exchange items.
If the product is wrongly ordered,
Millen Stationery Supplier shall use its best efforts to ensure that orders are correctly fulfilled. Should there be any discrepancy, please notify us either by e-mail at Milen@singnet.com.sg or call Millen hotline at 62735026 (Monday to Friday - 09:00-18:00 Excluding Public Holidays).
- Exchanges can only be done for purchases made in the last 7 working days (Excluding Sat, Sun and Public Holidays).
- Exchanges can either done on a 1-to-1 basis (for same value items), or you can top up for a higher value product. We can alternatively issue a credit note for the item upon return. Please note that we do not provide cash refunds. All refunds would only be in terms of credit note for your next purchase.
- If you need to urgently exchange the product, you can arrange to come by our office. Please call to make arrangements before coming down. Alternatively, we can arrange to swap the items during your next order. If you are unable to make a trip to our office or do not have any additional new orders, we can arrange to travel to your location for the return / exchange with a delivery charge of $10.70 per trip.
- Upon informing us of the requirement for the return / exchange (within 7 days of purchase), the return / exchange should occur within 30 days of your purchase. After the 30 days, we would not able to accomodate returns / exchanges.
- Millen Stationery reserves the right to void the exchange if the items have been used. Please note that once goods are opened, they cannot be returned or exchanged.
- Goods are only exchangeable if returned in the same condition has it has been delivered (in original packaging with all accessories).
- Special Ordered Items and Equipments CANNOT be exchanged or returned.
- Subject to stock availability, all replacements of Products shall be effected in the shortest time possible.
- Once orders are being submitted, and a change is required, please notifiy us directly via phone call or email. No changes would be accommodated if the order has been processed.
- At Millen Stationery Online, our Sales Team are always available should you have any general or product enquiries. We aim to make the website as comprehensive and informative as possible. If however you have any queries of any specific product, or if you feel that there should be additional information that is required, please do not hesitate to call or email us to clarify the details before you complete your online purchase.
- For our Online client, if you have any queries or require clarifications on any products, you can send For Online Customers, when in need of clarification on any products, you can choose to "Enquire Now" at the specific Product inner page or simple send us an Enquiry via "Contact Us".
- We appreciate our customer's cooperation to check all the orders before the completion of the purchase.
We regret to inform that we cannot accept any faulty toners and cartridges on customer’s behalf. Customers have to return unit to respective customer service centre as follows:
HP Customer Care Centres
438A Alexandra Road, Alexandra Technopark Blk A (Lift Lobby 2) #02-08 Singapore 1199667 (Opposite River Valley High )
Toll Free: 1800 2725333
Hotline: 6272 5300
Fax: 6273 1146
Benon Industries 1 Rocher Canal Road #06-75 Sim Lim Square Singapore 188504
Tel: 6334 7055
Canon Customer Care Centre
1 Fusionopolis Place #02-20 Galaxis (West Lobby) Singapore 138522
Tel: 6799 8686
Brother Customer Care Centre
10 Eunos Road 8 #14-01/02 Singapore Post Centre Singapore 408600